Coordinated with firmware rename of the provisioning AP from PictureFrame-XXXX to WeVisto-XXXX. Recipients seeing the help page mid-setup now see the same SSID name their phone WiFi list shows. Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
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@@ -104,10 +104,10 @@
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<h2 id="first-time">First-time setup, screen by screen</h2>
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<h2 id="first-time">First-time setup, screen by screen</h2>
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<h3><span class="pill pill-yellow">Step 1 of 2</span> Yellow screen, two QR codes</h3>
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<h3><span class="pill pill-yellow">Step 1 of 2</span> Yellow screen, two QR codes</h3>
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<p>This is the WiFi-join screen. Your frame is broadcasting its own temporary network called <code>PictureFrame-XXXX</code> (where XXXX is the last four characters of its hardware ID).</p>
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<p>This is the WiFi-join screen. Your frame is broadcasting its own temporary network called <code>WeVisto-XXXX</code> (where XXXX is the last four characters of its hardware ID).</p>
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<ol>
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<ol>
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<li><strong>Unlock your phone first.</strong> iOS will not open the connection page automatically if you scan from the lock screen.</li>
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<li><strong>Unlock your phone first.</strong> iOS will not open the connection page automatically if you scan from the lock screen.</li>
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<li>Scan the large QR on the right with your phone's camera. Tap "Join PictureFrame-XXXX" when prompted.</li>
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<li>Scan the large QR on the right with your phone's camera. Tap "Join WeVisto-XXXX" when prompted.</li>
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<li>Your phone should pop up a "Connect to WiFi" page where you enter your home network's name and password.</li>
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<li>Your phone should pop up a "Connect to WiFi" page where you enter your home network's name and password.</li>
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<li>Tap <strong>Connect</strong>. The frame's screen will refresh (about 20 seconds — be patient, e-ink is slow).</li>
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<li>Tap <strong>Connect</strong>. The frame's screen will refresh (about 20 seconds — be patient, e-ink is slow).</li>
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</ol>
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</ol>
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@@ -127,15 +127,15 @@
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<p>This is the most common setup issue, and it's an iOS quirk more than a frame problem. Here's the fix order:</p>
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<p>This is the most common setup issue, and it's an iOS quirk more than a frame problem. Here's the fix order:</p>
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<ol>
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<ol>
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<li><strong>Make sure your phone is unlocked before scanning.</strong> If you scanned with the lock-screen camera, iOS joins the network but won't open the captive portal page automatically — even after unlocking.</li>
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<li><strong>Make sure your phone is unlocked before scanning.</strong> If you scanned with the lock-screen camera, iOS joins the network but won't open the captive portal page automatically — even after unlocking.</li>
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<li><strong>Open the "Connect to WiFi" page manually.</strong> With your phone connected to the <code>PictureFrame-XXXX</code> network, open Safari (or any browser) and go to <code>http://192.168.4.1</code>. The same form that should have popped up will load there.</li>
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<li><strong>Open the "Connect to WiFi" page manually.</strong> With your phone connected to the <code>WeVisto-XXXX</code> network, open Safari (or any browser) and go to <code>http://192.168.4.1</code>. The same form that should have popped up will load there.</li>
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<li><strong>Forget the network and try again.</strong> In your phone's WiFi settings, tap the <code>i</code> next to <code>PictureFrame-XXXX</code> and tap "Forget This Network". Then unlock your phone, scan the yellow Step 1 QR again, and accept the join prompt.</li>
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<li><strong>Forget the network and try again.</strong> In your phone's WiFi settings, tap the <code>i</code> next to <code>WeVisto-XXXX</code> and tap "Forget This Network". Then unlock your phone, scan the yellow Step 1 QR again, and accept the join prompt.</li>
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<li><strong>Try a different phone or laptop.</strong> Any device that can join WiFi and open a browser will work.</li>
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<li><strong>Try a different phone or laptop.</strong> Any device that can join WiFi and open a browser will work.</li>
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</ol>
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</ol>
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<h2 id="connection-failed">The frame says "Connection Failed — try again"</h2>
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<h2 id="connection-failed">The frame says "Connection Failed — try again"</h2>
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<p>You'll see this screen (red header instead of yellow) when the WiFi password you entered didn't work. The QR is the same — your phone might still have the <code>PictureFrame-XXXX</code> network saved.</p>
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<p>You'll see this screen (red header instead of yellow) when the WiFi password you entered didn't work. The QR is the same — your phone might still have the <code>WeVisto-XXXX</code> network saved.</p>
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<ol>
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<ol>
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<li>Reconnect your phone to <code>PictureFrame-XXXX</code> (it may have already auto-rejoined).</li>
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<li>Reconnect your phone to <code>WeVisto-XXXX</code> (it may have already auto-rejoined).</li>
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<li>If the connect page doesn't open, navigate to <code>http://192.168.4.1</code> manually.</li>
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<li>If the connect page doesn't open, navigate to <code>http://192.168.4.1</code> manually.</li>
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<li>Re-enter your home network credentials carefully. Double-check the password — the most common cause is a typo or a missed capital letter.</li>
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<li>Re-enter your home network credentials carefully. Double-check the password — the most common cause is a typo or a missed capital letter.</li>
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</ol>
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</ol>
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